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quality-dubai

Quality System

THE MAPLE WAY

A consistently clean facility should be viewed as an investment, as it provides a real dollar return by not only projecting an image of professionalism and quality to customers but also creating a safe, healthy working environment for your employees. In addition, MAPLE increases your return on investment by providing the following:

  • A well-trained and experienced cleaning crew that you know and trust because they are bonded

  • A comprehensive cleaning schedule designed specifically for your facility

  • The expertise and ability to provide additional services when needed 

  • Proactive communication and a ready response any time the need arises

  • Quality assurance processes that consider your point of view

  • Top-of-the-line cleaning equipment that removes dust and dirt, rather than redistributing it

MAPLE Signature Clean – Defines Quality

MAPLE Signature Clean describes our quality commitment and our quality processes. To achieve MAPLE Signature Clean results, our owner-operators receive the most rigorous training in the industry – a five-week program to prepare themselves to become career cleaning professionals who are:

  • Owners of their own MAPLE enterprise

  • Financially vested in the satisfaction of each and every client

  • Well-versed in the latest and most effective cleaning technologies

  • Attuned to the importance of even the smallest details

As a result of our MAPLE Signature Clean program, you can expect consistent and reliable service from a cleaning team that will:

  • Wear a photo ID badge

  • Wear a professional MAPLE uniform

  • Have completed the MAPLE Signature Clean certification program

  • Be insured with Worker’s Compensation, $2 million liability coverage and a $50,000 janitorial bond

  • Understand and comply with OSHA

  • Know the importance of dwell time when disinfecting

  • Know how to maintain bacteria-free high touch surfaces

  • Know how to thoroughly dust offices without disrupting desktops

  • Know thorough carpet cleaning techniques

  • Know which treatments to use on hard floor surfaces

  • Know how to work safely in public areas

  • Know how to work cleaner….and greener

  • Know how to look for ways to add value for their clients

MAPLE Tracker – Measures Quality

MAPLE Tracker represents our “hands on” practice of routinely checking our work and benchmarking our results. This branded process is one of the reasons we consistently earn high satisfaction ratings from our clients. Many cleaning companies promise this, but unfortunately, few deliver it with sufficient regularity or depth of measurement. At MAPLE, our approach is much more demanding. Here is how it works:

  • When you sign up with MAPLE, Tracker begins with a first impressions survey. We check every aspect of your cleaning requirements, and determine what and where to focus our attention and expertise.

  • After an agreed initial period, usually 30 days, a MAPLE Operations Specialist physically inspects your property and measures our lasting impressions. This process uses a 50-point checklist, so nothing is left to chance.

  • Any adjustments to service are made, and the inspections continue on a regular schedule.

  • Regular client service calls are made to ensure your complete satisfaction with the quality of service youreceive with MAPLE.

  • Your monthly rating from our Communications Log Book, on a scale of 1-10.

MAPLE Technics – Delivers Quality

MAPLE Technics provides the science behind our services. We take our definition of quality commercial cleaning, overlay our measurement of it, and then make sure we deliver it using the most advanced products and equipment available, including:

  • Microfiber cloths designed to trap dirt and hold it in a positively charged state for more effective cleaning; these cloths are also color-coded to eliminate cross-contamination

  • Backpack vacuums with four filters and ratings that exceed HEPA standards for clean air

  • Cleaning chemicals that cover a greater area while using less product – our “cleaning greener” initiative

  • Hospital strength disinfectants for broad spectrum coverage

Employee training – the guarantee of high-quality service

We believe that high-quality service should be inherent in all our operational processes. Our quality assurance policy is applied at all staff levels, to all procedures, and materials / equipment used in our cleaning service. Our quality policy is structured to not only raise the standard of cleaning initially, but to consistently maintain these standards throughout the contract.

We meet our clients’ needs head on; evolving our operational processes and ability to deliver improved services in line with customer demands. We’re also consistently looking at ways to improve our operational performance to bring cost savings to our customers.

We motivate and engage with our staff with internal processes and training programes to measure and retain the best people. This directly reflects on the professionalism our clients experience from our operatives and their work.

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